SMARTboard and Classroom Display Help

This guide covers basic troubleshooting steps for SMARTboards and classroom display issues.

SMARTboard Wi-Fi or Internet Issues

If the SMARTboard is having Wi-Fi or internet connection issues, try the following steps:

1. Hold down the power button on the left side of the SMARTboard.
2. Wait until the slide to shutdown message appears on the screen.
3. Slide to shut down or put the board to sleep.
4. Flip the power switch to off. The switch is located on the bottom of the SMARTboard near the power cable/plugin area.
5. Remove the USB device with the antenna from the right side of the SMARTboard.
6. Re-seat the USB device with the antenna.
7. Flip the power switch back on.
8. Press the power button on the left side of the SMARTboard.
9. Wait about one minute.
10. Test the SMARTboard internet connection again.

If the SMARTboard still does not connect after these steps, please submit a technology support ticket.

SMARTboard Screen Does Not Turn On

If the SMARTboard screen does not turn on, check the power cable first.

The power cable connection can slip loose because of the way the port is designed. Push up on the power cable and make sure it is firmly connected to the SMARTboard.

Then check whether the power button on the left side of the SMARTboard is lit.

Power Is On, But There Is No Picture

If the power button is lit but there is still no picture on the SMARTboard, the issue may be more than a basic connection problem.

There is a chance the SMARTboard backlight may not be working.

Please submit a technology support ticket so IT can review the issue.

When to Submit a Ticket

Submit a technology support ticket if:

• The SMARTboard will not connect to Wi-Fi or internet after the reset steps
• The SMARTboard screen does not turn on
• The power button is lit but there is no picture
• The SMARTboard has display, touch, or sound issues
• You are unsure what to check next

Please include:

• Your name
• Building and room number
• A short description of the issue
• Whether the power button is lit
• Whether you already tried the Wi-Fi reset steps
• A picture or screenshot, if helpful

Wireless SMART Screen Share Not Working

If wireless SMART Screen Share is not working, try these steps first:

1. Restart your laptop.
2. Restart the SMARTboard.
3. Confirm your laptop is connected to the correct Arlee Schools Wi-Fi network.
4. Try connecting to SMART Screen Share again.

If wireless screen sharing still does not work, please use an HDMI cable for the time being so instruction can continue.

Then submit a technology support ticket so IT can review the wireless screen sharing issue.

Please include:

• Your name
• Building and room number
• Laptop type
• Whether the laptop is on the correct Wi-Fi network
• Whether you restarted both the laptop and SMARTboard
• Any error message shown during screen sharing